Salon Late Appointment Policy:

We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 10 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so.

Due to scheduling commitments to other client’s schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.

No-Show Policy:

We provide a 10-minute grace period. 
After 10 minutes we will mark your appointment as a no-show. The nail technician will take another client in your place and you will have to wait until the nail technician is available or reschedule your appointment.

Cancellation Policy:

Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time.

Deposit Policy:

We will require a 50% deposit for clients who have missed (NO SHOW) or canceled within 24 hours on two or more appointments in the past, when scheduling an appointment. This deposit will be applied to your service on the day of your appointment. Should you need to cancel or reschedule, please do so at least 24 hours in advance to avoid forfeiting your deposit.

We understand that unexpected events can occur, and we will always do our best to accommodate rescheduling requests when notified in advance. This policy is in place to ensure fair and efficient scheduling for all our clients.

Right to Refuse Service Cancellation Policy:

The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ improper conduct. Thank you for your understanding.

Salon Environment:

We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.

Children

We understand how challenging it is finding time to spend on yourself. We also understand that your “me time” does not always align with your appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.

In the event your child becomes unruly, cries excessively or disrupts the other clients in the salon, we reserve the right to ask you and your child to leave. This policy helps ensure that all guests enjoy a relaxing salon experience.

Refunds Policy

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

Complimentary Fixes

If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered. 
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Gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complimentary fixes.)
Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $10+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.) 
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Traditional Nail polish services are not guaranteed.
However, we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for a nail fix within 2 days.

Personal Items

We are not responsible or liable for any lost, damaged or stolen items.

Products/ Gift Cards

There are no returns or exchanges of products purchased.
Gift cards are not returnable or refundable for cash.

Payment Methods

We accept the following payment methods (Subject to change): Cash, Visa, Master Card, American Express, Discover, and Apple Pay

Disclaimer:

Euphoria Nails & Spa policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands that Euphoria Nails & Spa reserves the right to make changes to the policies, procedures and practices described above.